![]() If you have these folders then please remove them as they contain the licensing information. I would recommend removing the uninstaller and then if you can also confirm that you have the following folders:Ĭ:\Program Files (x86)\Common Files\Adobe\Adobe PCDĬ:\Program Files (x86)\Common Files\Adobe\capsĬ:\Program Files (x86)\Common Files\Adobe\SLCache I agree it is likely when you were in the process of reactivating Windows Vista that the license files got damaged or removed. Ok thank you for the additional information. I was told my problem had been kicked up to a "senior support" staff member but have received no contact from that sector as yet. The problem is, it's not the CS2 software I need help with but the forced replacement process, which is a new situation that should be supported, as it was promulgated specifically for legacy users by Adobe. A lot of verbiage about CS2 no longer being supported. ![]() I got an e-mail from Adobe Support yesterday (prior to trying to uninstall per Jeff's suggestion) asking for a Skype messaging session to troubleshoot the issues but it was completely unhelpful, and was more a sales pitch for a newer version than actual tech support. ![]() While I can (I assume) remove the folders and other easily identifiable data sources for the problem apps, I can't do the kind of thorough "cleaning" a Wizard uninstall can do, e.g., registry entries, etc., so a re-installation is questionable. After correcting that problem, running the installation again treated InDesign and Illustrator as separate from the overall CS2 Suite, it seems, even though the install process was identical except for the number of options of which apps to install, since Photoshop was already in place. Seems to me that this stems from the problem that resulted in the "Insert CD2" error in the original installation. So now I have two Adobe apps on my system that I cannot use and that I cannot reinstall because I cannot uninstall the existing apps, which the faulty installer put on my system as separate from CS2. In the list of programs in Install/Change were InDesign & Illustrator as separate entries, After uninstalling the CS2 apps, I tried the same with the other two but in both cases the process reported that "The Wizard was interrupted.no change was made to your system." No other error codes were reported. I could successfully uninstall the CS2 suite, which was reported to consist of ONLY Photoshop & Image Ready. I finally got a chance to do the uninstall & ran into yet another glitch with this "replacement versions" process. Could there be a weakness in the new version installation process that requires that ALL components be installed at the same time? This would be the case except for the known problem of the "Insert Disk 2" glitch. The installation then proceeded without issues. So at that time I used the supplied options to install ONLY InDesign & Illustrator, as PS was ostensibly already done. When the Install Wizard came up it indicated PS was done OK but not InDesign & Illustrator. After doing the recommended fix, I again ran the install from the disk1 image of the download, as I had with the initial installation. After that attempt, Photoshop was properly installed but InDesign & Illustrator were not. This error showed up during my first install attempt. InDesign seems to have "captured" all that info save for the S/N, but it rejects the one supplied as invalid.Ī thought: It is vaguely possible that the "Insert Disk 2" error which I encountered and solved may have some effect on the installation. I did supply ALL the required info (Owner, Organization & S/N) during the installation process, and Photoshop reflects this. Looking at the page you linked to, Jeff, it seems to only apply to uses of VCOM software, which I do not use, so other than the re-installation suggestion on that page, it's not applicable to my situation.
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